--- title: "What Facility Managers Want to See at Your Next QBR" date: 2026-10-01 author: Dan Shaw tags: Frontline Work, Service Quality description: "What facility managers want from a cleaning contractor's QBR: a few numbers per building, dated photos, issues raised first, and a plan for next quarter." social_description: "Bring a few numbers for each building, photos with a date and time, and an honest update on what changed. Plus a one-hour agenda to send ahead." image: hero.webp image_alt: "An account manager and a facility manager reviewing a report on a tablet in an office lobby" status: green --- A good quarterly business review shows your client three things: the work got done, problems were fixed quickly, and you have a plan for next quarter. Bring a few numbers for each building, photos with a date and time, and an honest update on what changed. Keep it about their buildings, and keep it to an hour. ## Why the QBR Is Worth the Time Day to day, facility managers mostly see service requests and the occasional miss. The review is where they see everything else: the inspections your supervisors did, the periodics your technicians finished, and the cleaners who show up at their building every night. It's a scheduled time to show the client what your team did, talk through any issues, and agree on what comes next, long before anyone thinks about putting the account out to bid. Industry advisors recommend it too. At [NFMT East in March 2026](https://www.facilitiesdive.com/news/nfmt-east-2026-communication-key-to-better-cleaning-contractor-outcomes/814540/), Jeff Carmon of Elite BSC encouraged facility managers to hold monthly partnership meetings where the cleaning contractor brings the agenda, and to "ask what their service framework is." [BSCAI's Inside Cleaning](https://www.bscai.org/Inside-Cleaning/Full-Article/the-strategic-advantage-of-regular-business-reviews) suggests regular reviews that cover performance, staffing, finances, and operations. ## Bring a Few Numbers for Each Building Facility managers think in buildings, so organize your numbers the same way. You don't need a 40-page report. Pick the handful that matter for this client, show this quarter next to last quarter, and be ready to go deeper on any one building. - Inspection or QA scores, and whether they went up or down - Service requests: how many came in, and how quickly they were closed - Coverage: hours worked compared with the hours in the contract - Periodics completed, like floor care, carpets, and windows, compared with the plan - Staffing: who's on the account, how long they've been there, and how often a supervisor visited If the contract has a scorecard or KPIs, start with those, in the client's order and in their words. ## Show the Work With Photos A few photos with a date, time, and location answer the question every facility manager has at some point: was it done? Before-and-after photos work well for periodics, and a photo of a fixed issue closes the loop on a complaint. Pick five or six that tell the story of the quarter. A slideshow of 300 photos is hard to sit through. ## Bring Up Issues Yourself If there was a missed trash run, a restroom complaint, or a new cleaner who needed more training, raise it first. Say what happened, what you changed, and how you know it's fixed. When you bring it up, the conversation is about the fix. ## End With Next Quarter The last part of the review is the most useful for both of you. Talk about what's coming: winter matting and snow, holiday schedules, building events, or a new tenant moving in. If the client is under budget pressure, suggest areas that could be cleaned less often, so you help shape where the savings come from. Then ask what they'd like to see more of next quarter, and write it down. ## A Simple QBR Agenda Here's an agenda for a one-hour review. Send it to the client a few days ahead. 1. Highlights from the quarter (5 minutes) 2. Scores and trends, by building (15 minutes) 3. Service requests and how quickly they were closed (10 minutes) 4. Staffing and supervision (5 minutes) 5. Issues and what changed (10 minutes) 6. Next quarter: seasonal work, scope, and budget (10 minutes) 7. Questions and feedback (5 minutes) ## Make the Data Easy to Pull The slowest part of a QBR is usually collecting the information: sign-off sheets from each building, photos on supervisors' phones, and hours from the payroll system. When cleaners clock in at the building and complete their checklists with photos on their phone, the record builds up through the quarter, and the review starts from a report. That's how Findd customers prepare. Verified clock-ins from [Findd Time and Labor](../../products/time-and-labor/) and photo proof from [Findd WorkOps](../../products/work-ops/) are organized by building and date, and [Intelligent Dashboards](../../products/intelligent-dashboards/) show scores, hours, and requests for each account. ## Questions About QBRs ### How often should we hold a QBR with a cleaning client? Quarterly works for most accounts. Meet monthly for a large account, or in the first three or four months of a new contract, when the client is watching most closely. ### Who should be in the room? Your account or operations manager, the site supervisor who knows the building, and the client's facility manager. Bring a senior leader once a year, and before a contract renewal. ### What if the numbers aren't good this quarter? Bring them anyway, with what you're changing and when you'll report back. A review that shows the hard quarters along with the good ones is easier to trust. ### What should we send after the meeting? A short email the same day with the decisions, the follow-ups, who owns each one, and the date of the next review. [SHARING: LinkedIn: Your next QBR is the best chance to show a client what your team did all quarter. Here's what facility managers want to see, plus a one-hour agenda you can copy. LINK Rep note: Thought this might help before your next client review. It's a short guide to what facility managers want to see at a QBR, with an agenda you can use as is.]