# Follow your union agreements on every shift

Leave balances, holiday pay, written approvals, and seniority all come from your union agreements, and they're often tracked on paper or in spreadsheets. Findd tracks them on every shift and every request, so supervisors and employees follow the agreement without having to memorize it.

_Screenshot: Leave balances by union agreement on the employee app_

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## Why it gets missed

Personal days get keyed in as pay lines, with no balance to check them against. Holiday pay goes to people who didn't qualify, and premiums get missed for people who worked the holiday. Approvals the agreement requires happen over the phone, so there's no record when a grievance comes in.

With Findd, supervisors follow the agreement without needing to know every clause. Employees can see what they're owed. And when a grievance or an audit comes in, you have the record.

[Learn more about Labor Agreement Complexity](../../solutions/labor-agreement-complexity/index.md)

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## Leave balances everyone can see

Balances are granted by tenure and by the rules in each agreement. Employees request time off on their phone or by text, see their balance, and can't request more than they have. Supervisors approve from their phone.

_Screenshot: Approved from the phone_

## Approvals the way your agreement requires them

If your agreement needs two people to approve leave, Findd keeps both steps. Every approval is saved as the written record, even when it's a quick reply to DiDi.

_Screenshot: DiDi texting a supervisor about a personal day request, then confirming it once she replies APPROVE_

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**Holiday pay, decided by your rules**

Each holiday, Findd checks every employee against your contract's rules and writes the holiday hours onto the timecard.

Paid holiday · Thanksgiving · Thursday, November 26, 2026

- Shift before: Wed 11/25
- Shift after: Fri 11/27
- Holiday pay: 8 hours

Qualification rules (set once per contract or union agreement):

| Rule | Maria | Rosa |
|---|---|---|
| Employed 30 days or more | Yes | Yes |
| Worked the scheduled shift before (at least 80% of scheduled hours for full-time) | Yes | Yes |
| Worked the scheduled shift after | Yes | No |
| No sick or absent time on the holiday | Yes | Yes |
| No vacation in the holiday pay week | Yes | Yes |

- Maria Hernandez, 10013: Qualified, Timecard, Thu 11/26, created by holiday rule, Holiday, 8:00 AM to 4:00 PM, 8.00 h, 8.00 h × $20.15 = $161.20, Holiday pay type
- Rosa Delgado, 10004: Not qualified, Called in sick for the shift after (Fri 11/27). No holiday hours added; the reason is kept for payroll review.

Every agreement is different. Tenure, the before-and-after shifts, sick and vacation limits, and holiday hours all follow the rules in your contract.

## Holiday pay, checked

Findd checks who qualified for holiday pay, like working the shift before and after, who worked the holiday itself, and what premium they're owed. The day after each holiday, payroll gets the list, so nobody is paid by mistake and nobody is missed.

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## Union membership and seniority on every profile

Each employee's union, local, and seniority date live on their record. Vacation tiers, leave balances, and seniority lists all come from the same data, so they always agree.

_Photo: A security officer checking his phone at a lobby desk at night_

## Rest periods and call-in rules

Rest periods between shifts, call-in minimums, and guaranteed hours are checked against the agreement. Anything that doesn't match is flagged to the supervisor while it can still be fixed.

_Screenshot: Payroll Readiness for one site: missing clock-outs and timecards still waiting for supervisor approval, listed by employee before payroll closes_

## Answers for employees, in their language

Employees can text DiDi to ask how many personal days they have left, whether they qualify for holiday pay, or what the leave rules are, and get the answer in their own language. Anything DiDi can't answer goes to the right person in your back office.

_Screenshot: An employee asking DiDi in Spanish how many personal days are left, and DiDi answering in Spanish_

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## The Findd Operating System

When you use TLM with HR and DiDi, the agreement follows each employee from their first day: union and seniority set at hiring, leave and holidays tracked on every shift, and DiDi answering their questions by text. Intelligent Dashboards show where balances, holidays, and approvals need attention.

Learn more about the [Findd Operating System](../../products/frontline-operating-system/index.md)

_Screenshot: Findd Intelligent Dashboards: the Overtime dashboard, with overtime as a share of hours, the overtime premium, people in a repeat overtime pattern and the weekday with the most overtime_